SSTM CRM Refund and Cancellation Policy

1. Unconditional 14-day refund window

Every SSTM CRM purchase and subscription renewal includes a minimum 14-calendar-day refund window. Any customer may request and receive a full refund during that window, with no exceptions or conditions.

The refund window begins on the date the initial purchase or renewal payment is completed.

2. How to request a refund

Email info.sstmcrm@gmail.com from the address connected to the purchase. Include the workspace or business name so the transaction can be located. No reason for the request is required within the 14-day window.

3. How refunds are returned

Paddle.com is the Merchant of Record for online SSTM CRM purchases. Approved refunds are returned through Paddle to the original payment method. Bank and card processing times may affect when the funds appear.

4. Cancelling future renewals

Workspace administrators may cancel future renewals at any time through the Paddle customer portal. Cancellation stops the next renewal and normally leaves access available through the already-paid billing period. Cancelling a renewal does not limit the unconditional refund right above.

5. Requests after 14 days

Requests received after the unconditional window may still be reviewed where required by law or where a billing error has occurred. This does not reduce any mandatory consumer rights.